Frequently Asked Questions
Everything you need to know about enhancing your outdoor living space.
What is the standard shipping time for Outsunny products?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes between 3 to 7 business days to arrive.
Do Outsunny products come with a warranty?
Yes, all Outsunny products include a standard 1-year limited manufacturer's warranty that covers defects in materials and workmanship under normal use.
What is your return policy if I am not satisfied?
We offer a 30-day return policy. Items must be returned in their original packaging and in new, unassembled condition to be eligible for a full refund.
Are Outsunny gazebos and furniture weather-resistant?
Our products are designed for outdoor use and feature weather-resistant materials such as powder-coated steel and UV-protected fabrics; however, we recommend securing or storing items during extreme weather conditions.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options like Klarna and Afterpay.